Whether you are a first-time visitor or returning to Stay casino, this guide covers the essential features you need to know.
Before You Start
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and a phone number for verification.
- Prepare a government-issued ID (passport or driver’s license) for KYC checks.
- Choose a secure password – mix uppercase, lowercase, numbers, and symbols.
- Check your internet connection; the platform works best on a stable Wi-Fi or 4G/5G network.
- Decide your preferred payment method: credit/debit cards, e-wallets, or bank transfer.
Step-by-Step Sign-Up
- Navigate to the homepage and click the “Register” or “Sign Up” button.
- Fill in the registration form: username, email, password, and personal details.
- Agree to the terms and conditions and confirm you are over 18.
- Check your email inbox for a verification link and click it to activate your account.
- Complete the KYC process by uploading your ID and proof of address.
- Make your first deposit using the cashier section – minimum deposit varies by method.
- Claim the welcome bonus if desired (usually a match on your first deposit).
How Wagering Works
Wagering requirements (playthrough) determine how many times you must bet the bonus amount before you can withdraw winnings. For example, a 100% match bonus up to €200 with a 35x wagering requirement on the bonus means:
Bonus = €200
Wagering requirement = 35x
Total amount to wager = 200 × 35 = €7000
If you deposit €200 and get €200 bonus, your total balance is €400. You need to place bets totaling €7000 (not including the original deposit) before any withdrawal. Each game contributes differently: slots usually 100%, table games 10-20%, live dealer 0-5%. So if you play blackjack (10% contribution), you effectively need to wager €7000 / 0.1 = €70,000 in blackjack bets. Always check game contribution percentages in the terms.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (sub-licence 1668/JAZ). This means it is regulated for fair gaming and player fund protection. However, Curacao-licensed casinos do not have the same stringent oversight as Malta or UK licenses. Important: Winnings from Curacao casinos may be subject to local income tax in many Nordic and EU countries. Always consult a tax advisor for your specific situation. The casino uses SSL encryption to protect your data, and requires standard KYC verification before first withdrawal.
Payment Methods
| Method | Minimum Deposit | Withdrawal Time | Withdrawal Limit |
|---|---|---|---|
| Visa/Mastercard | €10 | 3-5 business days | €5,000 per week |
| Skrill | €10 | 24 hours | €5,000 per week |
| Neteller | €10 | 24 hours | €5,000 per week |
| Bank Transfer | €20 | 5-7 business days | €10,000 per week |
| Cryptocurrency (BTC) | €20 equivalent | 1-2 hours | €50,000 per week |
Support Guide
Five common scenarios and how to handle them:
- Forgot password: Click “Forgot Password” on the stay casino login page. Enter your email to receive a reset link.
- Deposit not credited: Check your bank statement first. If the amount is deducted but not yet in your casino balance, wait 30 minutes. Then contact live chat with your transaction ID.
- Verification pending: Upload clear scans of your ID and recent utility bill. If not verified within 24 hours, contact support via email or live chat.
- Game not loading: Clear your browser cache and disable ad-blockers. Try a different browser or device. If using the progressive web app (PWA), restart it.
- Withdrawal delay: If a withdrawal is not processed within the advertised timeframe (see table), contact live chat. Provide your account ID and the withdrawal reference.
Extra Tips
If your withdrawal is delayed beyond normal times, follow these steps:
- Check your email – the casino may need additional KYC documents.
- Wait 48 business hours after the initial request.
- Contact live chat – ask for the status update and request an escalation.
- If no progress after 72 hours, email the complaints department (e.g., complaints@staycasino.com) with your account number and withdrawal details.
- As a last resort, contact the Curacao eGaming licensing authority (casino@curacao-egaming.com) with proof of your unresolved issue.
Quick Answers
How do I create an account?
Click “Register”, fill in your details, verify your email, and complete KYC.
What is the minimum deposit?
Most methods require a minimum of €10; bank transfer starts at €20.
How long do withdrawals take?
E-wallets: 24 hours. Cards: 3-5 days. Bank transfer: 5-7 days. Crypto: 1-2 hours.
Is the casino licensed?
Yes, it holds a Curacao eGaming licence under number 1668/JAZ.
Can I play on mobile?
Yes, the site is fully mobile-optimized and you can install it as a progressive web app (PWA) from your browser.
What games contribute most to wagering?
Slots contribute 100%. Table games and live dealer usually contribute 10-20% or less.
Do I need to verify my identity?
Yes, KYC is mandatory before first withdrawal. Upload a valid ID and proof of address.
What happens if I forget my password?
Use the “Forgot Password” link on the stay casino login page to reset it via email.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gaming section of your account.
This guide covers the essentials to get started and manage your account efficiently. Always gamble responsibly and double-check the terms for any bonus offers.
